Healthcare in Latin America faces significant challenges affecting both patients and healthcare professionals. From the lack of equitable access to the ne to improve service quality. It is clear that innovative solutions are ne to transform the region’s healthcare system. One such solution is the implementation of real-time feback mechanisms. Which allow healthcare institutions to listen to, analyze, and act on patient experiences immiately.
The Latin American and Caribbean region is characteriz as one of the most inequitable regions in the world in terms of health. According to Jarbas Barbosa, Director of the Pan American Health Organization (PAHO), there are mark disparities c level contact list between and within countries, which seriously affect the health conditions of the population. The demographic transition, persistent inequities, and setbacks resulting from the COVID-19 pandemic have exacerbat these challenges, making the ne for innovative solutions to guarantee equitable access to health services urgent.
How to implement real-time feback in your healthcare institution?
Implementing a real-time feback system in a healthcare institution requires strategic planning, committ leadership, and a robust technological solution. It’s not simply about administering surveys, but rather designing a dynamic system should do to market your small business that converts every patient’s opinion into an opportunity for improvement. Here’s how to do it step by step:
1. Evaluate the nes and objectives of the organization
Before choosing tools or launching campaigns, it’s essential to identify which aspects of healthcare ne improvement. Understanding these gaps will allow you to set clear and measurable goals for your feback strategy.
For example, a private clinic in Lima implement QServus with the goal of rucing the rate of complaints about emergency room wait times. In just three months, thanks to the data collect and immiate actions, they were able to ruce these complaints by 35%.
2. Select the right platform
This is where QServus makes the difference. Unlike b2c fax other solutions that focus solely on data collection, QServus guides you throughout the entire process: from capturing feback to implementing operational improvements.
Some key aspects to consider when selecting the platform:
- True omnichannel : allows you to receive feback from email, WhatsApp, SMS, QR codes, physical terminals or apps.
- Omnimodality : voice, text, multiple choice, satisfaction scales, photos and more.
- Automation : Generation of tickets, alerts, and automatic escalations bas on the type of response.
- Advanc analytics : Intuitive dashboards, performance alerts, and AI-power recommendations.
3. Design a distribution and capture strategy
A common mistake in healthcare is simply sending post-visit surveys by mail. But in Latin America, where many people prefer channels like WhatsApp or SMS, this isn’t enough.
